Our Approach

 

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Understand

We shall initially work on understanding the

  • Objectives
  • Goals
  • Timelines
  • Performance targets and
  • Overall scope of work

 

1603800Plan

Once an in-depth understanding of your needs and objectives we will move into the Planning Phase.

  • Which functions will be outsourced.
  • Performance metrics of each function.
  • Number of FTE’s required for team.
  • Management structure of team.
  • Employee skill required to perform function.
    • Level of education required.
    • Experience required.
    • Certifications required.
  • Training period required for each function.
  • Software / technology requirements.
    • Specific software to be utilized.
    • Any software-specific training requirements.
  • Timeline of transition.
  • Cost factors.
  • Success measurements.

 

1266109Transition

Transitioning your operations is one of the most critical steps in the process.

The following implementation structure will be in place to ensure a smooth and quality transition.

  • Map “as is” the process to be outsourced.
  • Gather and create documentation for team training.
  • Include policies, procedures, step-by-step processes and instructions.
  • Employee guides, and software use guides, etc.
  • Select and train the offshore Team Leader.
  • Select India Delivery Team.
  • Employees are selected to be assigned to the clients account based on client specific requirements, i.e. education, experience, certifications, etc.
  • Offshore Team Lead trains offshore Delivery Team.
  • Initial pilot begins, running parallel process to your onshore delivery.
  • Quality assessment of pilot run.
  • Upon acceptance of quality assessment, full migration implemented as per the timeline.
  • Management team to hold routine meetings (weekly and monthly) in order to review performance, quality and overall satisfaction levels with you.
  • Continuous process implementation analysis and reengineering.

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Enrich

  • We will continuously make improvements to the processes in order to achieve increased Quality and Productivity.